We know you’re going to love your shoes. But if for any reason you don’t, you’re welcome to return them in an unworn condition within 30 days of receiving the order.
BUB offers a 30 day money back guarantee, as our policy keeps it limited to. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it in its the original packaging, with no signs or marks has been placed, however you have the freedom of documenting in case of a special case and place a letter inside the box or directly forward your documents to us online.
Since fulfilling the shipping cost is our responsibility and as we will be immediately when inspected refund the price of your purchase back, you will be needing to cover the cost of returning the item(s) via UPS or DHL as we keep them as our only accepted options. Any other method will sadly revoke your refund process.
In the case of a return, or questions about our policies, please contact our customer service team at email@example.com prior to sending back your item/s.
Please specify the reason then wait for the confirmation email before you make the shipment. BUB has a right to deny any return or exchange items shipped without a prior declaration email and confirmation.
After the confirmation mail you should use UPS or DHL to return your item(s) and be aware of our free shipping, paid returns policy as you need to cover the cost of shipping.
Gift cards are non-refundable.
EXCHANGES (if applicable)
We only exchange items if they are unused and in the same condition that you received it for the situations below,
– If the item is defective or damaged, so you want the same item.
– If the item doesn’t fits you, so you want smaller or bigger size.
In these cases send us a prior email at firstname.lastname@example.org and specify your request then wait for the confirmation mail before you make the shipment. BUB has a right to deny any exchange items shipped without a prior declaration mail and confirmation. You should be aware of the fact that after the confirmation mail you will be responsible for the return postage and we only accept on condition that you deliver via UPS or DHL.
For exchanging with another item, you can follow return procedures and make a new order.
You are always free to change your mind. If you want to cancel your order, please contact our customer service team at email@example.com . If your order has not been shipped yet we’ll refund you 100 percent of the product price you paid immediately. If your order has been shipped or reached to you, you need to follow the refund procedures.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We’ll refund you 100 percent of the product price you paid. To complete your return, we require a receipt or proof of purchase.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (if applicable)
Regular priced & sale items may be refunded excluding superclearance items.
ONLY SUPERCLEARANCE ITEMS ARE NON-REFUNDABLE.
Please be sure you mail the item to the address below via UPS or DHL and all you need to cover is the return cost, after that don't hesitate to ask any questions about your process as our team will be happily answer your questions and update you about settling your refund.
US Warehouse and Return Center of BUB Moda Inc.
480 Main Ave Suite 6&7
Wallington, NJ 07057