We know you’re going to love your shoes. But if for any reason you don’t, you’re welcome to return them in an unworn condition within 30 days of receiving the order.
BUB offers a 30 day money back guarantee, as our policy keeps it limited to. If 30 days have gone by since you placed your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it in its the original packaging, with no signs or marks has been placed, however you have the freedom of documenting in case of a special case and place a letter inside the box or directly forward your documents to us online.
In the case of a return, or questions about our policies, please contact our customer service team at firstname.lastname@example.org prior to sending back your item/s.
Please specify the reason then wait for the confirmation email before you make the shipment. BUB has a right to deny any return or exchange items shipped without a prior declaration email and confirmation.
After the confirmation email you should use UPS or DHL to return your item(s). Please note, BUB does not offer free return. All return shipment costs are customers resposibility.
Gift cards are non-refundable.
EXCHANGES (if applicable)
We only exchange items if they are unused and in the same condition that you received it for the situations below,
– If the item is defective or damaged, so you want the same item.
– If the item doesn’t fits you, so you want smaller or bigger size.
In these cases send us a prior email at email@example.com and specify your request then wait for the confirmation mail before you make the shipment. BUB has a right to deny any exchange items shipped without a prior declaration mail and confirmation. After the confirmation email you should use UPS or DHL to return your item(s). Please note, BUB doesn't offer free return. All shipment costs are customers resposibility.
For exchanging with another item, you can follow return procedures and make a new order.
You are always free to change your mind. If you want to cancel your order, please contact our customer service team at firstname.lastname@example.org . If your order has not been shipped yet we’ll refund you 100 percent of the product price you paid immediately. If your order has been shipped or reached to you, you need to follow the refund procedures.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days days. We’ll refund you 100 percent of the product price you paid. To complete your return, we require a receipt or proof of purchase.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
SALE ITEMS (if applicable)
Regular priced & sale items may be refunded excluding superclearance items.
ONLY SUPERCLEARANCE ITEMS ARE NON-REFUNDABLE.
Please be sure you mail the item to the address below via UPS or DHL and keep tracking number for anycase. Don't hesitate to ask any questions about your process as our team will be happily answer your questions and update you about settling your refund.
RETURN SHIPMENT ADDRESS FOR US
Return Center of BUB Moda Inc.
480 Main Ave Suite 6&7
Wallington, NJ 07057