FREQUENTLY ASKED QUESTIONS

 

WHICH COUNTRIES DO YOU SHIP YOUR PRODUCTS?

 

We ship free worldwide excluding Mexico, Cuba, North Korea, Syria, Sudan, Brazil and India.

We ship all the items from Istanbul, Turkey.

 

WILL I HAVE TO PAY ANY DUTIES OR TAXES ON TOP OF MY ORDER?

 

There may be duties and/or taxes applied to your order when delivery is made or billed to you afterwards dependent on your local government's customs regulations.

BUB does not take responsibility for these charges, and they unfortunately cannot be reimbursed or refunded by BUB.If you are uncertain of the charges or whether you will be affected, please contact your local customs office for more information.

 

For more information please check out our Shipping Policy. 

 

WHAT SIZE SHOULD I ORDER?

 

All our shoes are manufactured in European size standarts, so make sure to visit our Sizing Chart to see the US & UK conversions. 

The great thing about BUB is, once you find your perfect size you will have no doubt for your next order. All of our shoes have same fitting.

  

WHAT PAYMENT METHODS DOES BUB ACCEPT?

 

We accept all major payment cards including Visa, MasterCard, Maestro and American Express.

All our payments by payment cards are processed via one of the most secure payment platforms in the world. All the data stored is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

For more insight, you may also want to read Secure Payment on our homepage.

 

HOW CAN I TRACK MY ORDER?

When your order is shipped, we will send you an email within 24 hours containing your tracking number. If you do not receive this email after 5 business days of your your order, please contact us via sales@bub.shoes and our customer service team will be glad to assist you.You can track your order anytime from www.ups.com, you will just need your tracking number.

 

HOW DO I RETURN or EXCHANGE MY ORDER?

 

BUB offers a 30 day money back guarantee. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-refundable. Please note that before any return or excahnge you need to contact our customer service team at sales@bub.shoes prior to sending back your item/s. 

For more information please check out our Refund Policy.


HOW LONG DOES IT TAKE TO DELIVER MY ORDER?

 We strive to get your merchandise to you as quickly as possible. Most orders are shipped within 3 business days after they are placed. We ship all orders via UPS. Orders generally reach the destination in 2 business days after the shipment.